Privacy Policy/Terms

Walkers & Sitters requests some personal details from its customers in order to conduct its business.  This ensures that we can contact you or your nominated contacts in order to fulfil our business requirements in a professional and timely manner.

Walkers and Sitters respects and protects the privacy of all personal data received or collected in strict adherence of the Data Protection Legislation and the EU General Data Protection Regulations (GDPR).

What data do we collect?

Walkers and Sitters collects identity and contact data, i.e. name, address, landline/mobile number and email address.

How do we collect your data?

We collect data when you request our services.

How do we use your data?

We use the contact details you have provided to us so we can communicate with you about the services that we provide, including letting you know about changes to those services or to any related information.

Walkers and Sitters will never share your personal information with any third party.

How do we store your data?

Our website includes an SSL Certificate to ensure the security of our customer's personal information.  We will hold your data unless you contact us specifically to request otherwise.

The use of Cookies

Cookies are text files placed on your computer to collect standard internet visitor behaviour information.  When you visit our site we may collect information from you automatically through cookies or similar technology.

We use cookies in order to communicate with you and to provide you with details of the services you have requested. Analytic cookies are in place to monitor any visitors browsers to learn more and track our website performance.

DATA PROTECTION RIGHTS

Walkers and Sitters would like to ensure that you are fully aware of your data protection rights.  Every user is entitled to the following in respect of their personal data:

Any customer wishing to access the information we hold on them can do so upon request at any time.

We will never contact you in any way for marketing purposes without your permission.

Any customer who does not wish to be contacted by Walkers and Sitters via mail, email, phone, text or social media with regards to our business operations can request this by any of the following methods listed below.

If you would like to exercise any of these rights, please contact us.

Email:  renaissancessi@aol.com

Call: 01724 639698

Write to us: Walkers and Sitters, Field Road, Crowle, Scunthorpe, DN17 4HP.

Privacy Policies of Other Websites

Walkers & Sitters website may from time to time contain links to other websites.  Our Privacy Policy applies only to our website, so if you click on a link to another website you should read their privacy policy before disclosing any personal information.  Walkers & Sitters are not responsible for the content of external internet sites.

Changes to our Privacy Policy

Walkers & Sitters keeps its Privacy Policy under regular review and places any updates on this web page.

This Privacy Policy was last updated on 12 October, 2023.

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that our company has not addressed your concern in a satisfactory manner, you may contact the Information Commissioners Office (ICO) via www.ico.org.uk

TERMS

A full days board is charged for the day of arrival and the day of departure.  This allows for essential disinfecting and deep cleaning of pens.

Payment of boarding fees can be made upon drop off or collection.

In the event of the owners returning before the end of the period for which the cat is booked in, the full period will be charged.

We reserve the right to increase our daily boarding rates at any time.  Every effort will be made to maintain the current charges but should there be any substantial rises in the cost of essential commodities and supplies, an increase may be inevitable.

HEALTH

No cat suffering from or suspected to be suffering from any contagious disease can be accepted.

All cats will be examined upon arrival but we reserve the right to refuse admission to any cat showing signs of ill-health, pending advice from a veterinary surgeon.  This is essential to ensure the health and well-being of all the cats being boarded.

Male cats over the age of 7 months which have not been neutered cannot be boarded as this may present an infection hazard.

All collars must be removed prior to boarding.

No prescribed medicines will be administered to any cat unless they are provided in the correct packaging and have a prescribing label from the vet attached.